Terms & privacy.

Voie is operated by Kara Peet — 2967 Dundas St. W. #1294, Toronto, ON M6P 1Z2, Canada. For any privacy question, write to privacy@voie.care.

Therapists: name, professional credentials, languages, country and city, contact email, photo, bio, payment metadata from Stripe, and account login details. Therapist profiles are publicly visible and may be indexed by search engines.

Clients and visitors: the email address and message you send through a contact or inquiry form, and your search inputs (language, country) in aggregated form. Please avoid submitting sensitive health or clinical information in initial inquiry forms.

Everyone: basic technical data needed to keep the site working and secure (strictly necessary cookies, local browser storage, and error logs).

Running your therapist profile and processing your subscription — contract performance (Art. 6(1)(b)).

Replying to inquiries you send us — legitimate interest in supporting our users (Art. 6(1)(f)).

Keeping the platform secure and detecting abuse — legitimate interest (Art. 6(1)(f)).

Accounting and tax records — legal obligation (Art. 6(1)(c)).

Optional waitlist sign-ups — consent you give at the form (Art. 6(1)(a)).

Lovable Labs Incorporated — application platform and managed cloud hosting (Lovable Cloud).

Cloudflare, Inc. — content delivery, DNS, and security infrastructure.

Supabase, Inc. — authentication, database storage, and file storage.

Amazon Web Services (AWS) — cloud infrastructure supporting Supabase services.

Resend, Inc. — transactional email delivery.

Stripe — payment processing.

We do not sell your data and we do not share it for marketing.

Some of the providers above may process data outside the European Economic Area, including in the United States. These transfers are protected by appropriate safeguards, including the European Commission's Standard Contractual Clauses where applicable.

Active therapist profiles: while your account is active.

Deleted accounts: held for 30 days in a deactivated state to allow reinstatement, then permanently erased.

Contact form messages sent to Voie are retained only as long as operationally necessary to respond, troubleshoot delivery issues, and manage abuse or legal obligations.

Therapist inquiry messages sent to therapists through Voie are transmitted for delivery but are not stored by Voie as message content after sending, aside from limited delivery metadata and aggregate analytics.

Waitlist entries: until launch in your country, or 24 months at most.

Payment and accounting records: retained as required by applicable legal, accounting, and tax obligations.

Aggregated analytics: up to 25 months.

Under GDPR you have the right to access, rectify, erase, restrict, port, and object to processing of your personal data, and to withdraw consent at any time. To exercise any of these, write to privacy@voie.care — we'll respond within one month.

If you are in the EU, you have the right to lodge a complaint with your local data protection authority, including the CNIL in France (www.cnil.fr).

If you are in Canada, you can contact the Office of the Privacy Commissioner of Canada (www.priv.gc.ca).

Voie does not make any automated decisions or profiling that produce legal or similarly significant effects on you.

We use access controls, encryption in transit, and regular reviews. No system is perfectly secure — if a breach affects your data, we will notify you and the CNIL as required by law.

Voie uses only the storage strictly necessary to keep you signed in and to operate the site (session cookies, language preference). We do not use advertising or cross-site tracking cookies. We collect aggregate, non-identifying analytics about searches and profile views to improve the directory.

If we make significant changes to this policy, we will update the "Last updated" date and, where appropriate, notify you by email.